1.1 INDUSTEX, S.L. is a Barcelona (Spain) based company that develops, markets and distributes innovative and exclusive mass appeal consumer products worldwide through multiple channels of distribution, including Direct Response TV as lead generator. We are a registered company CIF B08984056 Av. P. Catalans, 34, 8th Floor 08950 Esplugues de Llobregat, Barcelona, Spain.
1.3 Our products and services are not designed to appeal to or to be sold to persons under the age of 18. Therefore, we do not knowingly attempt to solicit or receive any information from children.
2.0 How do INDUSTEX and ISL GROUP use your information
2.1 We process the data you provide in order to perform a contract or where there is a contractual relationship between us, in compliance with Article 6 1 b) of the EU General Data Protection Regulation (GDPR) which states that data can be processed in relation to a contract or when someone is thinking about entering into a contract. Where you are not in contract with us the legal basis for us to process your data is ‘consent’ Art 6 1 a). Other legitimate reasons that make it legal for us to process your data are our legitimate interest and compliance with legal obligations.
2.2 When you contact us through the form available on our website, by e-mail, post, fax or telephone, the data you have been requested to provide are necessary to process your request for information, complaints, claims, comments or suggestions that you may wish to make to the ISL GROUP and in order to provide you with the most appropriate response or solution and communicate it to you.
2.3 We will not elaborate commercial profiles, nor make automated individual decisions based on your personal data.
2.5 We may use the information collected to personalise your experience on our website, to help you to log-in in future and to continue to use the website. Details of how we do this are included in the cookie section.
3.0 How long we keep your information
3.1 When you submit your information your data will be retained as long as our commercial relationship lasts, or during the prescription period of legal and financial obligations so that we can manage and audit our business, or until you request the erasure of your data.
4.0 Sharing information with Third Parties
4.1 We will only disclose your personal information to third parties if needed to provide our services; this includes our warehouse service provider, carrier, and customer support. Where we do use a third party who is given access to your data every care is taken to make enquiry to satisfy ourselves that they comply with GDPR.
4.2 From time to time we may use other third-party suppliers and service providers. Where any service provider collects information directly from you (such as the situation where we ask a service provider to conduct a survey for us) you will be notified of the involvement of the supplier or service provider, and all information disclosures you make will be strictly optional.
4.3 We also use third party hosting providers and communication providers to provide the necessary equipment to maintain your data securely, administer and develop our website and information system, as well as third party payment services to fulfil contractual obligations. We will only give those third parties limited information needed for that purpose and subject to those third parties agreeing to keep the information secure.
4.4 In addition, we may provide aggregate statistics about our customers; sales, traffic patterns and related website information to reputable third-parties, but these statistics will include no personally identifying information.
4.5. Your personal data may be communicated to the companies of the ISL GROUP when it is required according to the purpose of the processing.
4.6. When sharing the information involves transferring of personal data to the suppliers outside the territory of the European Union, we make sure that (i) the adequacy decision of the European Council is adopted with respect to the recipient country which confirms that adequate safeguards with respect to the protection of the privacy of individuals are offered in that country, or (ii) in the absence of the adequacy decision, the Standard Contractual Clauses are applied to the agreement with the supplier.
5.0 Legal disclosure
5.1 We may disclose personal data to the extent permitted or required under any enactment, by rule of law, order of the Court, as requested by other government law enforcement authority, to enforce our legal rights, to operate our systems properly, or to protect ourselves or our users and customers.
6.0 Your consent and your rights
6.1 You acknowledge and agree that while using our website www.industex.com, or doing business with us, certain information about you will be captured electronically or otherwise and transmitted to us or and, potentially, to any third parties as set out above, or to third parties who host our web servers or assist us in maintaining this website.
6.2 Under the GDPR any interested person has the following rights:
- To know that your data is being processed and to make a ‘Subject Access Request’;
- To access your personal data free of charge;
- To receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without undue delay;
- To have your information corrected if inaccurate (Including ensuring any third party puts right any inaccuracy);
- To request that your data be erased, for example, when the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- To restrict processing under certain circumstances stipulated in Art. 18 of the GDPR. Where processing has been restricted such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
- To object to processing for direct marketing purpose, including profiling and;
- To rights relating to automated decision making and profiling.
6.3 You can exercise your rights:
- By sending a written request to INDUSTEX, S.L. Av. P. Catalans, 34, 8th Floor 08950 Esplugues de Llobregat (Barcelona), Spain, or
- By making a request via e-mail to firstname.lastname@example.org
7.0 How does INDUSTEX protect personal information?
7.1 The GDPR require that we follow strict security procedures in the storage and disclosure of information which you have provided via this website or otherwise, to prevent unauthorised access. All information is held securely, archived and managed in line with our Information Security Management System (ISMS) Policy.
9.0 What to do if you have a complaint
9.1 If you data is collected by INDUSTEX and you are unhappy with any aspect of personal privacy as part of our service or business relationship you may complain to us by sending an e-mail to email@example.com and, if you are dissatisfied once we have dealt with your complaint you are entitled to contact the Spanish Data Protection Agency (AEPD) whose contact information is available at www.aepd.es where you can also find further information about data protection issues.